Effective Date: [15/7/2025]

At Growth Treads, we strive to deliver high-quality agricultural products to your doorstep. Customer satisfaction is our top priority. Please review our refund and cancellation guidelines below.

 

  1. Order Cancellation
  • You may cancel your order within 12 hours of placing it or before dispatch.
  • To cancel, contact us via email at info@growthtreads.com or call us at +91-9986169786.
  • Orders once dispatched cannot be cancelled.

 

  1. Return Policy
  • Returns are accepted only if:
    • You receive the wrong product.
    • The product is damaged or defective on delivery.
  • Perishable goods (like fresh fruits and vegetables) cannot be returned unless damaged or spoiled upon arrival.
  • You must raise a return request within 24 hours of receiving the product by providing:
    • Order ID
    • Clear photos/videos of the damaged/wrong product
    • Description of the issue
  • Our team will review your request and respond within 2 working days.
  1. Refund Process
  • Once your return is approved:
    • A replacement or refund will be processed within 5-7 business days.
    • Refunds will be issued to your original payment method (bank/UPI/card).
    • For Cash on Delivery (COD) orders, we will request bank details for refund processing.
  1. Non-Refundable Situations

Refunds or replacements will not be applicable in the following cases:

  • Product damage caused after delivery.
  • Incorrect address provided by the customer.
  • Delay in delivery due to natural disasters, strikes, or unforeseen circumstances.
  • Partial dissatisfaction (e.g., minor packaging defects without affecting product quality).